Catalog

Return

If for any reason you decide to refuse the purchased product, you can do it in accordance with the Law of the Russian Federation "On Protection of Consumer Rights" dated 07.02.1992 No. 2300-1.

Return of goods of proper quality.

  1. The Client has the right to refuse the ordered Goods at any time before receiving it, and after receiving the Goods - within 7 (seven) days, not counting the day of purchase.
  2. The return of the Product of proper quality is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified Product are preserved.
  3. The Client does not have the right to refuse a Product that has individually defined properties, if the specified Product can be used exclusively by the Client purchasing it.
  4. If the Client refuses the Goods of good quality, the Seller must return to him the amount of money paid by the consumer under the contract, with the exception of the seller's expenses for the delivery of the returned goods from the consumer, no later than 10 days from the date the consumer submits the corresponding request.

Return of goods of inadequate quality

A product of inadequate quality means a product that is not able to provide its functional qualities due to a significant defect (with the presence of defects / marriage).

The buyer, to whom the goods of inadequate quality were sold, if this was not agreed by the seller, has the right, at his choice, to declare any of the following requirements:

  • replacement for a product of a similar brand (model, article number) or for the same product of a different brand (model, article number) with a corresponding recalculation of the purchase price;
  • a commensurate reduction in the purchase price;
  • gratuitous elimination of defects in the goods or reimbursement of expenses for their correction by the buyer or a third party;
  • has the right to refuse to fulfill the contract and demand the return of the amount paid for the goods.

When returning a technically complex product of inadequate quality (the list of such goods was approved by the Decree of the Government of the Russian Federation dated November 10, 2011 No. 924 "On approval of the list of technically complex goods"), the Buyer has the right to demand:

  • replacement for a product of a similar brand (model, article number) or for the same product of a different brand (model, article number) with a corresponding recalculation of the purchase price;
  • refuse to fulfill the contract and demand the return of the amount paid for the goods.

All of the above requirements for the return of goods of inadequate quality can be presented in the following terms:

  • The product has a warranty period - during the entire warranty period;
  • The product does not have a warranty period - within a reasonable period, but not more than 2 years.

The seller has the right to refuse to exchange or return the goods if he considers that the discovered significant defect is the result of improper operation of the goods.

In the event of a disagreement over quality or reasons for defects, the Seller has the right to conduct an independent examination at its own expense. The buyer can participate in the examination and challenge its decision in court. If, as a result of the examination, it is established that the defects of the goods have arisen through the fault of the Buyer, then the Buyer is obliged to reimburse the Seller for the cost of the examination, as well as the costs of transportation and storage of the goods associated with it.